Returns Policy

 

Thank you for shopping with us! We strive to provide high-quality Catholic goods and want you to be completely satisfied with your purchase. Please review our returns policy below:

 

Order Issues:

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will gladly arrange for a replacement or issue a refund for any damaged or incorrect items.

Blessed Items:

Please note that we cannot accept returns for any items that have been blessed. Once an item has been blessed, it is considered sacred and cannot be returned or exchanged.

Return Process:

To initiate a return or report a problem with your order, please email us at shop@walsingham.org.uk with your order number and a description of the issue. Our team will provide you with further instructions on how to proceed.

Refunds:

Refunds will be processed to the original payment method once we have received and inspected the returned item or confirmed the issue. Please allow up to 10 business days for the refund to appear on your statement depending on your payment method.

 

Thank you for your understanding and support. If you have any questions or need further assistance, feel free to contact us at shop@walsingham.org.uk or 01328 821 794.